Delete your account and data
You can delete your WhenWeDie account and everything stored in it at any time. Deleting is permanent and cannot be undone.
Option 1: in the app (instant)
- Sign in to WhenWeDie (website or Android app).
- Open Settings and choose Delete Account.
- Type DELETE to confirm and tap Permanently Delete Account.
Your data is removed immediately.
Option 2: ask us to do it
If you cannot sign in, email support@whenwedie.live from the email address registered to the account with the subject "Delete my account". We may ask you to confirm it is you. We delete the account within 30 days of confirming the request.
Delete only some of your data (keep your account)
- A vault item: open Vault, choose the category, then tap Delete on the item. Its attached files are deleted with it.
- A single file: open the item and tap Delete next to the file under Attached files.
- A circle member: open Family & Trusted Access, choose the person and use the remove button. Their invitation and permissions are deleted.
To have your phone number, date of birth or other profile details removed without deleting the account, email support@whenwedie.live from your registered address. We reply within 30 days.
What is deleted when you delete your account
- Your account profile (name, email, phone, date of birth) and sign-in details
- All vault items and uploaded files
- Your circle invitations, permissions and emergency-access requests and votes
- Your signed-in sessions and vault readiness history
What is kept
Security log entries (for example that an item was created) are kept without any link to you. Copies in our hosting providers' backups are removed when those backups expire. People you invited keep their own accounts; only their entries in your circle are removed.